Expertise in conducting and managing a variety of user research methods and working with multi-disciplinary teams to translate complex processes and workflows into usable interfaces.

Specialties include: usability testing, user research, prototyping & interactive design, information architecture, heuristic evaluation, landing page and ad campaign design.

Proven track-record of influencing measurable UX improvements.

Relevant Experience: 20+ years of experience in visual design, branding, and marketing. Understanding of web design and implementation using a variety of tools and languages.

 


 

WORK EXPERIENCE

Usability Strategist

JEB Commerce, Coeur d’Alene, ID, 2015–Present

  • Conducted a variety of user experience research activities for clients in the software, medical, and utilities sectors.
  • Worked with multi-disciplinary teams to create prototypes and designs for complex software, ensuring UX improvements are implemented in the product.
  • Mentored and managed junior researchers.

Director of User Experience

Sixth Man Marketing, Spokane, WA, 2010–2015

  • Managed the UX team and created the vision for UX strategy, research, testing, and reporting.
  • Led multi­-step usability testing projects for clients in the banking, medical, and utilities sectors.
  • Conducted usability audits and provided design recommendations on clients’ user interfaces.
  • Managed the design and development of rapid prototyping and interactive designs for usability testing projects.
  • Consulted clients on short- and long-term strategies for online marketing efforts, including: website development, website governance and management, usability and conversion testing, content development, information architecture, and technology review.

Partner, Creative Director

Mission Minded, San Francisco, CA, 2001–2008

  • Co-Founded a branding firm that works exclusively for nonprofit organizations and foundations.
  • Hired and managed the creative team of visual designers, writers, and developers.
  • Created the company’s visual standards.
  • Managed projects end-to-end, including: proposals and contracts, client communications, schedules, presentations, written reports, quality control, testing, delivery of projects, and post mortem project reviews.
  • Bid out, managed, and QC’d printing for client projects.

Senior Designer

Words Pictures Ideas, San Francisco, CA, 2000–2001

  • Designed identities, print collateral, and websites for clients in the government, healthcare, and education sectors.
  • Managed projects and oversaw the work of junior design staff.

Graphic Designer

Coleman Design Group, Washington, DC, 1997–2000

  • Designed identities, print collateral, and tradeshow exhibits for clients in the  government, corporate, and education sectors.